If you need to contact us, we recommend you do so in writing (e-mail, mail or fax) for two reasons: It helps to protect your privacy, and we cannot verify receipt of an application or provide the status of an application over the telephone. We receive more than 350 calls on an average day. Calls are returned in the order in which they are received.
We have tried to provide as much information as possible in the application packet and on this Web site. If you have a question, please carefully review the material one more time. The answer may be located in a different section of the material than where you first expected to find it. If you still need to contact us, please provide full identification and specific information related to your question. When sending any correspondence, please remember to ALWAYS include
NOTE: Applications can NOT be faxed because they require an original signature.
General inquiries, information requests:
NBCC certification questions, applications in process:
Recertification Information for NCCs
Continuing Education Approval for CE Providers:
Web site information changes:
Applications or payments:
PO Box 77699
Greensboro, North Carolina 27417-7699
For other information and correspondence:
3 Terrace Way
Greensboro, North Carolina 27403-3660
Our number is (336) 547-0607.
Our switchboard hours are 8:30am-5:00pm Eastern Time on Monday-Friday, excluding standard holidays.
The Certification Department accepts calls between 11:00 a.m. and 5:00 p.m. Eastern time. The certification staff reserves other times solely for reviewing applications.
The Assessment Department accepts calls between 11:00 a.m. and 5:00 p.m. Eastern time. The assessment staff reserves other times solely for processing registrations.
NBCC does not give out examination or review results over the phone.